Refund policy

Last updated: 16 October 2026

Changed your mind? You have 30 days

If you're not happy with something you bought from Enviropet, you can return it within 30 days of delivery for a full refund. That's longer than the 14 days UK and EU law gives you.

How to return something

Email us at abdelhamidmohamedh@hotmail.com with your order number and the item you'd like to return. Please do this before posting anything, so we can give you the right return address. Some of our products ship from different warehouses.
Send the item back unused, in its original packaging where possible.
We'll refund you within 14 days of receiving it, to your original payment method.

Who pays for return postage

Faulty, damaged or wrong item: we pay. Send us a photo and we'll either refund or replace it, often without you needing to send it back.
Change of mind: you pay the return postage. We'll refund the item and your original standard delivery charge.

What we can't take back

For hygiene reasons, we can't accept returns of these items once the seal or packaging has been opened: wipes, shampoo, training pads, dental wipes and disposable dog wraps. Unopened, they can be returned like anything else.

Faulty items

If anything arrives damaged or develops a fault, contact us. In the UK you have the right to reject faulty goods for a full refund within 30 days, and to a repair, replacement or refund after that. These rights are in addition to this policy and are not affected by it.

Pet didn't take to it?

Beds, mats, harnesses and toys can be returned within 30 days as long as they're clean and undamaged. If your pet has chewed or soiled something, we can't resell it, so we may not be able to refund it in full. Get in touch and we'll be fair.