Orders and delivery
Where do you deliver?
We deliver to addresses in the United Kingdom. We don't currently deliver to the Channel Islands or the Isle of Man.
How much is delivery and how long does it take?
Tracked UK delivery is free on every order, with no minimum spend. Orders are usually dispatched within 1–3 working days, then delivered 3–7 working days after dispatch. Deliveries to Northern Ireland, the Scottish Highlands and islands and other offshore addresses cost extra – we'll email you the cost before we send your order, and you can cancel for a full refund if you'd rather not pay it.
Will I get tracking?
Yes. We email you a tracking number as soon as your order is dispatched.
Why has my order arrived in more than one parcel?
Our products are stocked in different UK warehouses, so if you order more than one item they may arrive separately.
Returns and problems
Can I return something?
Yes – you have 14 days from delivery to cancel for any reason. Email us first and we'll tell you where to send it. Items should be unused, and you pay the return postage. See our refund policy.
What if something arrives damaged or faulty?
Email hello@enviropet.store – ideally within 7 days – with your order number and a photo. We'll arrange a replacement or refund, and we cover return postage for faulty, damaged or wrong items. Your legal rights are not affected.
My parcel hasn't arrived
If it hasn't arrived within 10 working days of dispatch, email us and we'll investigate and send a replacement or a full refund.
Products
Which size should I choose?
Sizes are listed on each product page. If you're unsure, email us your pet's measurements or breed before ordering and we'll help.
Are your products safe?
Always supervise your pet when they first use something new, and stop using anything that gets damaged. Car seats and beds we sell are not crash-tested restraints – always use a suitable restraint when travelling.
Contact
Email hello@enviropet.store. We aim to reply within one working day.